FAQs
Payment & Returns Policy
Ordering online with us is safe and secure! Payments powered by RBS World Pay.
Please use the online payment process for your personal orders.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
E.U. Schools/Businesses must provide us with a VAT Number to be exempt of vat charges.
Delivery Information
Delivery charges are scaled depending on your location and cart value. Please view the breakdown above. Every item we sell is carefully inspected before it is shipped.
Postage
U.K. postage charges are:
| Total Cost | Postage |
| £1 – £10.00 | £2.50 |
| £11 – £800 | £10.00 |
| £801+ | £15.00 |
Contact us for delivery information regarding Satchels and Workbooks.
For overseas postage charges please e-mail us at info@ott-pouch.com
U.K. & Northern Ireland Schools Orders ONLY
If you wish, you may send us a Postal Order or a personal cheque, but usually you would use a school cheque or education authority cheque or BACS payment.
To order by any of the above methods you can either send an e-mail to info@ott-pouch.com indicating the Product, Size, Colour and Quantity along with your full postal address and contact name. We will confirm the total cost for your approval by return e-mail prior to dispatching your goods and payment invoice.
School Orders outside of the U.K.
Minimum order 25 units. Contact us via e-mail info@ott-pouch.com for your Postage costs and delivery time scales.
Returns
We will exchange items if they are faulty on delivery to you and we are notified within 3 days of the receipt of the product. You have a right to change your mind within 7 days of receipt of goods. All products to be returned must be carefully repackaged in their original packing, and in the condition you received them in order to receive full refund.
Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will usually reply within 2 working days). It will then be dealt with confidentially, and effectively.
What is an OTT Chair Bag?
The OTT Chair Bag is a multi-functional storage bag designed to hang on the back of a chair, perfect for holding and organising classroom essentials.
What are OTT Chair Bags made of?
Our Chair Bags are made from hard-wearing polyester-backed fabric, using extra strength elastic, and double stitching, to enhance the product quality.
How many pockets does an OTT Chair Bag have?
There are four pockets in total – one large, two smaller ones, and a drinks holder.
What can I use an OTT Chair Bag for?
OTT Chair Bags are perfect for holding and organising classroom essentials, such as pencils, notebooks, textbooks, and more.
Are OTT Chair Bags just for Schools?
Absolutely not! We have sold to many different organisations from churches to conference centres, or even just people wanting additional storage within the home.
Are OTT Chair Bags water-resistant?
Yes, our bags are water-resistant and can help protect your items from water damage.
Can I wash my OTT Chair Bag?
We recommend surface wipe cleaning only, although some of our schools have washed them on a delicate cycle with no issues.
What sizes do OTT Chair Bags come in?
OTT Chair Bags come in three sizes which enables them to fit most classroom chairs, and in the unlikely event that our bags do not fit your chairs then we are able to custom make a size to suit you.
What colours do you sell?
The OTT Chair Bag comes in three colours – Blue, Red and Green. Not your colour? Get in touch with our website contact form and we can discuss a custom order colour with you.
Can OTT Chair Bags be customised with logos or designs?
Yes, they can! For an additional cost, we can customise your Pouches with your own logos or designs, making them a great promotional item or gift for schools and organisations.
How do I order OTT Chair Bags?
You can order directly from the website by selecting the size, colour, and quantity you want, and completing the checkout process.
Do you take special orders?
Yes! A minimum quantity applies but we are able to custom-make an OTT Pouch to suit your requirements – just pop us an email with your ideas and we will be in touch!